We will try to respond to all support messages within 12-24 business hours. We have listed some common issues in the FAQ's which you should read first to see if you can solve the problem without our intervention. There are upgrade patches that can be downloaded which may resolve some problems.
Before contacting support make sure you have installed the latest version. Click here to get the latest patches. Make sure that all of the windows updates have been applied. The updates often will fix many of the most common problems.
Technical support can be contacted by:
Please be as specific as possible in describing the nature of your difficulty and the computer operating system. Also include your name, your facility name and location, and the software serial number if possible.